Shipping policy

Thank you for shopping with GetKozy.com. We work to get your order packed carefully and on its way as quickly as possible.

GetKozy.com is operated by Livell Company in Florida, United States.

Order Processing

Most ready-to-ship orders are processed within 1–3 business days.

Processing time may be longer for:

Handmade or made-to-order products
Customized or altered items
Limited-production KOZY Originals
Products purchased during high-volume sales, livestreams, auctions, holidays, or special events

Any substantially different processing time will be noted on the applicable product page whenever possible.

Business days do not include weekends or U.S. federal holidays.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Shipping rates may be based on factors including:

Package weight and dimensions
Delivery destination
Carrier
Selected shipping service
Order value
Promotional shipping offers

From time to time, KOZY may offer discounted or free shipping promotions. Any applicable conditions will be stated with the promotion.

Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, or another appropriate carrier depending on the destination, package size, product, and shipping method selected.

We may select a comparable shipping service when necessary to provide efficient delivery.

Estimated Delivery Times

Delivery estimates shown at checkout begin after the order has been processed and transferred to the shipping carrier.

Carrier delivery estimates are not guaranteed unless the selected shipping service expressly provides a delivery guarantee.

Weather, holidays, carrier delays, transportation disruptions, emergencies, and other circumstances outside our control may affect delivery times.

Tracking

When tracking is available, tracking information will be sent to the email address associated with the order once the shipment has been prepared.

Tracking information may take up to 24–48 hours after shipment to begin displaying movement through the carrier's system.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before completing checkout.

If you notice an address error before your order ships, contact us as quickly as possible at:

GetKozy@livellco.com

We will make reasonable efforts to correct the address before shipment but cannot guarantee that changes can be made once fulfillment has begun.

We are not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.

Additional shipping costs caused by an incorrect address, refused shipment, or returned package may be the customer's responsibility.

Returned or Undeliverable Packages

If a package is returned to us because it was:

Undeliverable
Refused
Addressed incorrectly
Unclaimed
Returned due to an incomplete address

we will contact the customer when possible.

Additional shipping charges may apply if the customer requests that the package be shipped again.

If a refund is issued instead, original shipping charges may be non-refundable except where required by law or where the return resulted from an error by KOZY.

Lost Packages

If tracking indicates that a shipment has not been delivered and appears to be lost in transit, contact us at GetKozy@livellco.com.

We may assist with locating the package or submitting an appropriate carrier claim.

Please allow reasonable time for carrier investigations and delayed packages to be located.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, we recommend first:

Checking around the delivery location
Checking with other household members
Checking with neighbors when appropriate
Checking with building management or a front desk
Allowing up to 24 hours in case the carrier marked the package delivered before final placement

If the package remains missing, contact us and we will assist where reasonably possible.

Once a carrier confirms delivery to the address supplied with the order, replacement or refund eligibility will be determined based on the circumstances of the shipment, applicable carrier procedures, and applicable law.

Damaged Shipments

If your order arrives damaged during shipping, please contact us as soon as reasonably possible at GetKozy@livellco.com.

Please include:

Your order number
A description of the damage
Photographs of the item
Photographs of the shipping package when available

Please retain the packaging until the issue has been resolved because the carrier may require photographs or inspection as part of a claim.

Combined Shipments

When practical, multiple items from the same order may be combined into a single shipment.

Some orders may arrive in more than one package depending on product type, inventory location, packaging requirements, or fulfillment timing.

Handmade and One-of-a-Kind Products

Many KOZY products are handmade, limited-production, or one-of-a-kind.

We take extra care when packing these products for shipment.

Processing time should not be confused with carrier transit time. A handmade or made-to-order product may require additional time before it is ready to ship.

Hot and Cold Therapy Products

Therapy and comfort products are packaged to help protect the product during normal shipping and handling.

Please inspect products after delivery and before use. Do not use a product that arrives torn, leaking, burned, severely damaged, or otherwise appears unsafe.

International Shipping

International shipping may be offered to selected destinations when available through checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees, VAT, or other charges assessed by the destination country.

Unless expressly stated otherwise, these charges are not included in the product price or shipping charge paid to KOZY.

Customs processing may also cause delivery delays outside our control.

Marketplace Purchases

Products purchased through third-party marketplaces or livestream platforms such as Whatnot, Etsy, eBay, Poshmark, Depop, Vinted, or other sales channels may be subject to that platform's shipping rules, labels, delivery procedures, buyer protections, and policies.

The shipping terms displayed by the marketplace at the time of purchase generally govern orders placed directly through that marketplace.

This policy primarily governs purchases completed directly through GetKozy.com.